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D2007-19

Dear Daisy Dog

I believe my veterinarian was negligent in the care of my dog. Is there an oversight board that investigates complaints against veterinarians?

Daisy Responds

Yes. Every state has a board of veterinary medicine that oversees veterinarians’ conduct. Before we get to that, let me suggest an interim step or two.

Most disagreements about quality of care are really problems of communication. While veterinarians communicate admirably with us animals, they don’t always do as well with other humans.

Even my veterinarian mom is shy about talking to people, so sometimes she doesn’t contact clients as often as she should, and occasionally she’s not very clear.

Thus, your first step is to meet with your veterinarian and go over your dog’s care in detail. Ask your vet to explain why tests and treatments were performed – or not.

If you aren’t satisfied, seek a second opinion by asking a veterinary specialist to examine your dog and review the medical records.

If you still believe your veterinarian was negligent, contact your State Board of Veterinary Medicine.

In Pennsylvania, call 1-800-822-2113, or visit www.dos.state.pa.us/vet, click on Consumer Information, then How Complaints are Handled. I hope your concerns are resolved to your satisfaction.

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